Client Privacy

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Privacy is your right to decide “who knows what” about you, and what that person does with this information. At the London InterCommunity Health Centre, we respect your privacy and work hard to meet our obligations related to your privacy rights.

Personal information is anything that identifies you as an individual such as your name, phone number, or birthday. Personal health information is information about your health or health care history – like a test result with your name on it.

2017 Health Centre Privacy Brochure

2017 Clients Rights and Responsibilities (English, French, Vietnamese, Spanish, Arabic, Khmer and Polish)

You may direct any questions or complaints about how we handle personal health information to our Privacy Officer. If you can’t resolve your complaint by working with the Privacy Officer, you may contact the Information and Privacy Commissioner of Ontario for more help.

Contact Information:

Privacy Officer, London InterCommunity Health Centre, 659 Dundas Street London, ON N5W 2Z1, privacy@lihc.on.ca

Information and Privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8

Clients Rights and Responsibilities

 We support and care for our clients, their families, and the community with compassion, honesty, dedication, respect and responsibility.

 We will:

• Treat you with respect and courtesy

• Keep your personal health records confidential

• Give you time to talk

• Listen to your concerns

• Support you as you make important decisions about your well-being

• Talk to you about getting a second opinion, if required

• Explain what will happen if you consent to treatment or refuse treatment

 You, as our client, have some responsibilities.

 You are to:

• Be on time for appointments

• Treat our staff and others at the Health Centre with respect and courtesy

• Tell us about your health and well-being

• Ask us questions