Privacy is each clients right to decide “who knows what” about them, and what that person does with this information. At the London InterCommunity Health Centre, we respect our client’s privacy and work hard to meet our obligations related to their privacy rights.
Personal information is anything that identifies a person as an individual such as their name, phone number, or birthday. Personal health information is information about a persons health or health care history – like a test result with their name on it.
2017 Clients Rights and Responsibilities- multi-language (English, French, Vietnamese, Spanish, Arabic, Khmer and Polish)
Please direct any questions or complaints about how we handle personal health information to our Privacy Officer. If the complaint can’t resolve by working with the Privacy Officer, contact the Information and Privacy Commissioner of Ontario for more help.
Privacy Officer, London InterCommunity Health Centre, 659 Dundas Street London, ON N5W 2Z1, e-mail.
Information and Privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
Clients Rights and Responsibilities
We support and care for our clients, their families, and the community with compassion, honesty, dedication, respect and responsibility.
The Health Centre staff will:
- Treat clients with respect and courtesy
- Keep client’s personal health records confidential
- Give clients time to talk
- Listen to clients concerns
- Support clients as they make important decisions about their well-being
- Talk to clients about getting a second opinion, if required
- Explain what will happen if a client consent to treatment or refuse treatment
Our clients have some responsibilities. They are to:
- Be on time for appointments
- Treat our staff and others at the Health Centre with respect and courtesy
- Tell us about their health and well-being
- Ask us questions