LGBT2Q+ Network: Community Standards of Practice
The Lesbian, Gay, Bisexual, Trans*, 2-Spirit, Queer + (LGBT2Q+) Network of London and Area is a public directory of organizations and service providers who have committed to specific Community Standards of Practice related to serving LGBT2Q+ communities. The Network’s Advisory Team coordinates the directory, using the Community Standards of Practice as a tool to identify and improve access to inclusive resources and services for LGBT2Q+ communities.
To be eligible for inclusion in the Network, an organization or service provider must read, agree to and fill out the Community Standards of Practice Application form. The directory is posted on the Middlesex-London Health Unit website, and may be duplicated on other organizations’ or providers’ websites.
Any organization or person who provides a personal service is welcome to join! This includes stylists, barbers, physicians, community and social service agencies, dentists, physiotherapists, tutors, support workers, dance instructors, counsellors and everyone in between.
Joining the Network
If you provide a service in London or area, submit a completed Standards of Practice Application Form (PDF link above). You can send it electronically to any member of the Advisory Team, or mail your printed copy to: 50 King St., London, ON, N6A 5L7, ATTN: Leanne Powell. As a service provider or organization, you may remove yourself from the directory at any time by writing to the Network’s Advisory Team.
Do you know of an LGBT2Q+ inclusive service provider or organization? Let us know and we will follow up with an invitation to join the directory:
LGBT2Q+ Network Advisory Team
The LGBT2Q+ Network was founded through a collaboration between staff at the Health Centre, Middlesex-London Health Unit, and Family Service Thames Valley. These staff now make up the Advisory Team, who are here to support you or your organization.
If you would like to join the Network, but have questions about one or more of the Standards of Practice, or are still working toward LGBT2Q+ competency, connect with a member of the Advisory Team for resources, support, or more information on how to become part of the directory.
Leanne Powell, BScN, RN
Public Health Nurse, Sexual Health Promotion
Middlesex-London Health Unit
(519) 663-5317 ext. 2352
Zachary Templeman, BA
Health Worker, Transgender Communities
London InterCommunity Health Centre
(519) 660-0874 ext. 313
Samantha Matty, MSW, RSW
Family Services Thames Valley
(519) 433-0183 ext. 8707
The LGBT2Q+ Network Community Standards of Practice*
*This tool was adapted from Affirmations Community Center, Ferndale, MI
- I understand that sexual orientation and gender identity/expression are different. Sexual orientation refers to an individual’s sexual or romantic attraction. Gender identity refers to a person’s own experience of their gender. Gender expression refers to how a person publicly presents their own gender.
- As an organization/provider, I will recognize my knowledge and scope of practice within LGBT2Q+ communities. I recognize that there are resources, guides, and organizations that I can seek knowledge from. Resources that I may utilize include: The World Professional Association for Transgender Health, Sherbourne Health Centre, and Rainbow Health Ontario.
- As an organization/provider, I will uphold the ethical rights of all people, including those protected under the Ontario Human Rights Code. I understand the Ontario Human Rights Code and agree to adhere to it.
- As an organization/provider, I will establish, promote, and effectively communicate an inclusive, non-discriminatory environment for lesbian, gay, bisexual, trans*, two-spirit, and queer (LGBT2Q+) clients.
- I will work towards ensuring that LGBT2Q+ clients of all ages have the same fair and equitable access to resources and services as straight and cisgender clients.
- I will assure that comprehensive policies are implemented to prohibit discrimination in the delivery of services to LGBT2Q+ and their families. For the purpose of these standards the terms “family,” and “families” shall be broadly construed, and shall include chosen family as defined by the client.
- I will also ensure that my space has comprehensive and easily accessible procedures in place for clients to file and resolve complaints alleging violations of these policies.
- The organization/provider staff will have a familiarity and knowledge of sexual orientation experiences and issues as they pertain to services provided.
- The organization/provider staff will have a familiarity and knowledge of transgender experiences and issues as they pertain to services provided.
- The organization/provider staff will have a familiarity and knowledge of two-spirit experiences and issues as they pertain to services provided.
- The organization/provider will ensure the confidentiality of information about sexual orientation and gender identity/expression.
- When information about sexual orientation and gender identity is collected, clients will be informed how information is collected and how it will be used.
- The organization/provider will include LGBT2Q+ people and their families in outreach and promotional efforts.
- The organization/provider will develop and implement intake and assessment procedures to ensure that they meet needs of LGBT2Q+ of all ages and their families, reviewing existing procedures where necessary.
- All case management and treatment plans will include and address sexual orientation and gender identity where it is a necessary issue in client care.
- If the organization/provider has a board of directors or other institutional bodies, the board/institutional body shall be encouraged to have representations from the LGBT2Q+ communities.
- Organization/provider staff will include, when appropriate, the partners and/or other chosen family members of LGBT2Q+ clients as they would include spouses and families of straight and cisgender clients in discussing diagnoses and/or treatment plans.
 Cisgender refers to people who are not transgender whose gender identity matches the sex they were assigned at birth