Privacy is each clients right to decide “who knows what” about them, and what that person does with this information. At the London InterCommunity Health Centre, we respect our client’s privacy and work hard to meet our obligations related to their privacy rights.
Personal information is anything that identifies a person as an individual such as their name, phone number, or birthday. Personal health information is information about a persons health or health care history – like a test result with their name on it.
2024-Clients-Rights-and-Responsibilities-multi-language (English, French, Vietnamese, Spanish, Arabic, Khmer and Polish)
2024 Health Centre Privacy Brochure
Please direct any questions or complaints about how we handle personal health information to our Privacy Officer. If the complaint can’t resolve by working with the Privacy Officer, contact the Information and Privacy Commissioner of Ontario for more help.
Contact Information:
Privacy Officer, Attn: Anne-Marie Sanchez, London InterCommunity Health Centre, 659 Dundas Street London, ON N5W 2Z1, 519-660-0875 ext 1425 e-mail.
Information and Privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
Clients Rights and Responsibilities
We support and care for our clients, their families, and the community with compassion, honesty, dedication, respect and responsibility.
The Health Centre staff will:
- Treat clients with respect and courtesy
- Keep client’s personal health records confidential
- Give clients time to talk
- Listen to clients concerns
- Support clients as they make important decisions about their well-being
- Talk to clients about getting a second opinion, if required
- Explain what will happen if a client consent to treatment or refuse treatment
Our clients have some responsibilities. They are to:
- Be on time for appointments
- Treat our staff and others at the Health Centre with respect and courtesy
- Tell us about their health and well-being
- Ask us questions
- Visit or phone us within 24 hours if they have been to the hospital or emergency department
Droits et responsabilités des clients
Nous soutenons nos clients, leurs familles et la communauté, et nous soucions de leur bien-être, avec compassion, honnêteté, dévouement, respect et responsabilité.
Nous :
- vous traiterons avec respect et politesse
- protègerons la confidentialité de vos renseignements personnels sur la santé
- vous donnerons le temps de parler
- écouterons vos préoccupations
- soutiendrons vos décisions importantes concernant votre bien-être
- vous indiquerons s’il faut obtenir un deuxième avis, le cas échéant
- expliquerons ce qui arrivera, si vous acceptez ou refusez un traitement
Vous, en votre qualité de client, assumez certaines responsabilités.
Vous devez :
- arriver à temps à vos rendez-vous
- traiter notre personnel et autrui dans le centre de santé avec respect et politesse
- nous parler de votre état de santé et de votre bien-être
- nous poser des questions
- nous rendre visite ou nous téléphoner dans 24 heures si vous avez été à l’hôpital ou au service d’urgence.